Refund policy

All sales are final. Fragrances are personal-care products — once a bottle leaves our facility, hygiene standards mean it can't be restocked or resold. That's why we don't offer returns or exchanges, and why we encourage you to use our scent quiz and detailed fragrance notes before ordering. (Can't decide between two? Our Duo combo exists for exactly this reason.)
Damaged, defective, or wrong item? We'll replace it free.
Please inspect your package on delivery. If your bottle arrives broken, leaking, defective, or isn't what you ordered, email us at contact@scentsual.in within 48 hours of delivery with:

Your order number
Clear photos or a short unboxing video of the product and packaging

Once verified, we'll dispatch a fresh replacement at no cost, typically within 2–3 business days. Please don't ship anything back to us — replacements don't require a return, and unapproved shipments to our facility can't be processed.
Cancellations
Our team packs fast, so orders can't be modified or cancelled once processed. If you've made a mistake, email us immediately at care@scentsual.in — if your order hasn't been packed yet, we'll do our best to help.