Frequently Asked Questions
Instant operational resolutions to common logistical parameters
When will my fragrance shipment be processed?
All orders are processed inside a strict 1 to 2 business day timeline. You will instantly receive tracking links via email/SMS as soon as the line items route out of packaging.
Can I request an exchange or return if a perfume order is unsealed?
Due to the underlying hygiene safety codes, liquid restrictions, and premium care nature of fine fragrances, Scentsual Lifestyle maintains a strict No Returns/All Sales Final protocol.
What happens if my package sustains clear damage in transit?
If an item arrives damaged or leaking, take clear photos or a short unboxing video and forward it along with your order number to contact@scentsual.in within 48 hours for a complimentary product replacement.
Do you offer global courier dispatch pipelines?
Currently, our performance marketing structures focus primarily on domestic surface logistics chains spanning all cross-state terminal codes across India. Bulk global configurations can be discussed using the Wholesale drop-down selector above.